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Modernise your customer communications
Simplify every step of your customer communications — from template design to document delivery. GhostDraft is built for insurance, banking and financial services, giving your teams the speed, control and agility to deliver better customer experiences.
Trusted by 120+ Insurers and Banks
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Complex Documents. Simple Solutions.
Your business teams wait weeks for IT to update a single policy clause. Compliance struggles to track which document version is current. Product launches stall while templates are manually updated across different systems. Managing your customer documents shouldn't be this complicated.
Empower your business, IT and compliance teams with an all-in-one platform to collaboratively design, develop, test and deliver personalised customer documents.
GhostDraft's enterprise document automation and customer communications management platform is built for highly regulated industries including insurance, financial services, wealth management and legal services.
- Launch products in days — not months
- Centralised version control ensures compliance
- Empower business teams without IT bottlenecks
- Modernise document workflows without replacing core systems
- Deliver omnichannel personalised customer communications
Business-Driven Template Design
Design documents, update customer correspondence and launch new products faster with intuitive, business-friendly tools.
Centralised Content Library
Centralised template and content library with version control ensures every customer document meets brand guidelines and regulatory requirements.
Automate Document Workflows
Automate document generation and template management workflows, while seamlessly integrating with existing core business and CRM systems through robust APIs.
Why Organisations Choose GhostDraft
GhostDraft combines enterprise-grade document automation with full CCM capabilities in one platform — from template design and approval workflows to omnichannel delivery and compliance archiving. Built for highly regulated industries including insurance, banking and financial services.
Enterprise Implementations
Trusted by over 400 organisations globally, including 120+ insurers and banks.
Proven at South Africa's largest insurers with 100% implementation success.
Modern Cloud Platform
SOC 2 Type II certified with enterprise-grade security and cloud-native architecture.
Integrates seamlessly with policy admin, claims management, CRM and core business systems.
Local Delivery & Support
Proudly South African technology — locally developed and globally trusted.
Our team provides local services and support, with deep domain expertise in insurance and financial services document automation.
Low-Code Document Design
Reduce your reliance on IT with low-code, easy-to-use tools for template authoring, data integrations and document assembly.
Make changes to templates in minutes — not days.
Intelligent Data Mapping
Connect templates to multiple data sources without hardcoding to specific systems or fields.
Migrate core business systems without having to rebuild your customer document templates.
All-Inclusive Subscriptions
Get unlimited document generation, unlimited users, 24/7 local support, Rand-based subscription pricing, and access to e-learning resources.
Scale your document generation as your business grows.
GhostDraft 360
All-in-One Document Automation & Customer Communications Management
GhostDraft 360 is built to manage the full customer communications lifecycle. Empower your business, IT and compliance teams to collaboratively design, test and deliver personalised customer documents. Launch products faster, reduce IT dependency and ensure regulatory compliance across every customer communication.
GhostDraft Customer Testimonials
The GhostDraft tool is very easy to use. We converted from another vendor due to the ease of use and reduced cost.”
Bruce Battaglia
Director of IT at Harford Mutual Insurance
As a leading short-term insurer, we're always looking for technologies to build stronger customer experiences and to create operational efficiencies. The GhostDraft solution will assist with these goals."
Sam Nkosi
Chief Information Officer at Santam
Design and development of customer letters decreased from 90+ days to 2 days. We now rapidly deploy new complex letters and edits to existing letters without any development.”
Chris Chandler
CIO of Florida Peninsula Insurance
GhostDraft’s technology is designed to empower business users to handle customer communications, enabling IT teams to focus on more pressing matters."
Will Murphy
VP, Global Technology Alliances at Guidewire
In the search to replace our legacy, on-premise CCM platform, GhostDraft stood out as an industry leader for a modern SaaS content creation solution.”
Michael M. McCullough
Director of IT at ALPS Insurance
What is DocGen and CCM?
Learn how customer communications management and document generation helps regulated industries reduce compliance risks, automate document processes and deliver personalised customer communications.
Why 400+ Organisations Trust GhostDraft
Discover why insurance, legal and financial services organisations across South Africa and North America choose GhostDraft for document automation and customer communications management.
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A Connected Partner Ecosystem
GhostDraft integrates seamlessly with the systems insurers and banks already rely on, from policy administration and claims management to CRM and core banking systems. Our proven partnerships with established technology providers ensure secure, reliable integrations that work at enterprise-level.
Ready to Modernise Your Customer Communications?
Let's start your document automation journey. We'll assess your current template management and customer communication processes, and show how GhostDraft can solve your specific challenges.
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